Refund policy

30-Day Satisfaction Guarantee

We offer a 30-day return window starting from the date your order is delivered.

To qualify for a return or replacement:

  • The item must be undamaged, clean, and in original condition.

  • The product must include all accessories (e.g., charging cable).

Return Eligibility

We accept returns for:

  • Defective items

  • Damaged items

  • Items not functioning as advertised

We do not accept returns for:

  • Normal wear and tear

  • Misuse, accidental damage, or modification

  • Products returned without accessories

Returns Process

  1. Contact our support team with:

    • Order number

    • Description of the issue

    • Photos or videos (if applicable)

  2. Our team will review your request within 24–48 hours and provide return or replacement instructions.

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds are issued back to your original payment method.

  • Depending on your bank, funds may take 3–10 business days to appear.

Replacements

  • If a product is defective or damaged, we may offer:

    • A replacement unit

    • Replacement components

    • Troubleshooting steps

    • Or a full refund

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank
    If you’ve done all this and still have not received a refund, contact us.

Return Shipping Costs

  • For defective products: return shipping may be covered or waived.

  • For simple change-of-mind returns: the customer is responsible for return shipping costs (if accepted).