Shipping policy

Processing Times

• All orders are processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

• Standard delivery typically arrives within 4–6 business days after processing.

• Delivery estimates are provided as guidelines and may vary due to carrier delays, peak seasons, or regional factors.

• Once your order has shipped, you will receive a confirmation email with tracking information (if available).

Shipping Regions

• We currently ship to the United States and Canada.

• Some remote locations may experience longer delivery windows.

Failed Deliveries & Address Issues

• Customers are responsible for entering a complete and accurate shipping address at checkout.

• We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

• If a package is returned to us due to address issues, additional shipping fees may apply to resend it.

Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

• Provide photos/videos of the issue so our support team can assist you quickly.

Lost Packages

• If a package is marked as delivered but you did not receive it, please check with:

  • Neighbors

  • Your mailbox area

  • Your local post office or carrier

• If the package cannot be located after these steps, contact us and we will assist in opening an investigation with the carrier.